214封号已解封卖家经验传授

3月6号亚马逊214被封账号卖家广州集体表达诉求的集会刷爆了朋友圈，新浪科技、环球网、界面新闻这些非专业的网站也进行了跟进。

从前线卖家得到的消息，亚马逊派两名工作人员与集会卖家进行了沟通，搜集了卖家的诉求后，承诺两天调查之后给出具体回复……

3月6号晚上就有报道这样写道：亚马逊回应封禁部分中国卖家，被封卖家违反政策。

报道发出后亚马逊做法获得了不少其他卖家的支持，支持亚马逊对违规行为重下狠手进行治理。

据小编的调查这样的说法很难获得涉事卖家的认可，违反政策的卖家不至于连FBA货物、钱款都无法要回来……

就在大家焦急等待的时候，卖家群有人贴出了亚马逊回复的邮件：

邮件显示需要卖家继续等待……

还有卖家收到的是确切恢复销售日期的邮件：

邮件回复日期正是3月6号，邮件显示卖家账号仍处于审查期，在账号恢复销售权限之前2018年3月28号亚马逊有权对账号采取进一步审查……

小编找到了这位214封号后通过一步步申诉要回来账号的卖家，经过与之沟通，他无私贡献出他的成功经验

1）        首先他部分承认了自己账号有违规的事实，这个好给亚马逊一台阶下；他的成功经验是建立在姐夫开恩基础上的，因为他判断自己账号回归不是申诉的结果，而是亚马逊迫于各种压力给违规卖家放行了。

2）        账号关闭的第一时间给各个渠道写邮件：

亚马逊总裁贝索斯的邮箱：jeff@amazon.com

亚马逊官方邮箱：notice@amazon.com

seller-evaluation@amazon.com

pq-review@amazon.com

account-confirmation@amazon.com

cn-seller-verification-enquiry@amazon.co.uk

审核卖家评级表现：

seller-performance-policy@amazon.com「账号申诉用」

亚马逊账号冻结后的余额处理：payments-funds@amazon.com

店铺被关闭货款申诉邮箱

US:merchant-reserve-inquiry@amazon.com

CA:payments-investigate@amazon.ca

UK:payments-investigate@amazon.co.uk

FR:investigation-amzpayments@amazon.fr

DE:payments-nachforschungen@amazon.de

IT:payments-investigate@amazon.it

ES:investigacion-pagos@amazon.es

IN:payments-investigate@amazon.in

MX:payments-funds@amazon.com.mx

 

3）        第一封邮件

Dear Amazon team,

Our seller account has been closed suddenly last week, and is still under review. However, we have a lot of products in the Amazon warehouse. In order to avoid too much storage fee, we need to remove all the inventory to our US warehouse now. Since we are still not able to login our account now, please help us to check our inventory, and send us a product list, as well as the total removal cost. We will know how to arrange. Thank you!

回信：Greetings from Amazon Seller Support,

We understand that you wish to create a removal order for the units in our fulfillment center. 

We would like to inform you that we have reached out to our warehouse associates requesting them to assist us in creating a removal order for units related to your selling account. 

We will keep you informed of their progress.

Thank you for being an Amazon seller.

Thank you for selling with Amazon,

seller.service05@amazon.com

回信二:

Dear Sellers 

Thank you for contacting the Amazon Global Open shop sellers support!

I am sorry that this problem brings you inconvenience, regarding your question, we have contacted the related team to carry on the further investigation;

If you need additional information, we will contact you. Please wait patiently, we will provide you with a solution as soon as possible.

Thank you for your support and cooperation!

merch.service05@amazon.com

他认为被214封号的卖家账号最后都能够慢慢恢复销售权限，不排除这部分卖家有误伤的，但是大多数卖家肯定都是违规在先。亚马逊是想借这个机会警告长期违规经营的卖家，如果在很短的时间内就给卖家恢复销售权限，那么一向忙碌的卖家哪里有时间去做深刻的自我反省呢？